Updated: 4th November 2022

12Petals (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Statement is to assist you in understanding how your Personal Data is collected, used, processed and disclosed by 12 Petals.

By interacting with, submitting information, subscribing for our events or engaging in any media provided by us, you agree and consent to 12Petals to collecting, using, disclosing and sharing amongst our company your Personal Data, as well as authorized and relevant third parties in the manner described in this statement.

1. Definition and key terms

a) Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.

b) Company: when this Statement mentions “Company,” “we,” “us,” or “our,” it refers to 12Petals, which is responsible for your information under this Privacy Statement.

c) Country: where 12Petals or the owner/founder is based, in this case is Singapore.

d) Customer: refers to the company, organization or person that signs up to use the 12Petals Service to manage the relationships with your consumers or service users.

e) Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit 12Petals and use the services.

f) Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

g) Service: refers to the service provided by 12Petals as described in the relative terms
(if available) and on this platform.

h) Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

i) Website: 12Petals"’s" site, which can be accessed via this URL: www.weare12petals.com

j) You: a person or entity that is registered with 12Petals to use the Services.

2. What Information is collected?

We collect information from you when you visit our website, register on our site, subscribe to our newsletter, respond to a survey or fill out a form.

• Name / Username

• Email Addresses

• Age

3. Why is the information collected and how is it used?

The information we collect from you will be used in one of the following ways:

• To personalize your experience
  (your information helps us to better respond to your individual needs)

• To improve our website and program
  (we continually strive to improve our website offerings and program based on the information and feedback we receive from you)

• To improve customer service
  (your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

• To administer a contest, promotion, survey or other site feature

• To send periodic emails
  

4. How long is the information kept?
We keep your information only so long as we need it to provide 12Petals Service to you and fulfill the purposes described in this Statement. This is also the case for anyone that we share your information with and who carries out services on our behalf. 

When we no longer need to use your information and there is no need for us to keep it. To comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalize it so that we can't identify you.

5. How is the information protected?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security and ensure correct use of information.

We however, cannot ensure or warrant the absolute security of any information you transmit to 12Petals or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

6. Could the information be transferred to other countries?

12Petals is incorporated in Singapore. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our office or staff personnel, or to third parties located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

7. Can the information be updated or corrected?
We may allow you to review, update or correct your information only in certain circumstances. Such circumstances are under the discretion of 12Petals and involve the following conditions: 

a) You have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. Please contact us in order to 

• update or correct your personally identifiable information, 

• change your preferences with respect to communications and other information you receive from us, or 

• delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. 

b) Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Statement prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

c) Please be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

d) We may deny the request for such update, correction or change if we deem that the request will have a harmful consequence or compromise national security.

8. Ads

a) We do not serve ads to our site visitors using any third-party tools. 

b) For ads on Facebook or Instagram, we may use audience data to serve you ads based on your visits to our sites. Facebook’s Data Policy provides much more information on how your Facebook data is used on their platform.

c) You can opt out of hearing from us at any time. You can also opt out of the collection and use of your information online. Check out these two resources to help you: YourAdChoices or Your Online Choices

9. Cookies

We use cookies to enable you to have a better experience with our program and our content. Cookies also enable us to better understand who is visiting our sites and how they use them. 

10. Third Party Services
We engage with trusted third party service providers to perform functions and provide services to us. These functions and services include:

• Hosting and maintaining our servers and the website

• Database storage and management

• Email management

• Marketing

• Registration for our programs and payments

Therefore, we may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services.

We receive some information from the third parties when you contact us. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

a) When is information shared between us and the Third Party Services?

We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you. This includes the performance of web analytics to study the 12Petals website experience, use of advertising, conducting of research, reporting and auditing purposes.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

b) Examples of Third Party Services we use

We work with many of our mentees and mentors in software like Zoom and Slack, and in those cases, a large amount of identifiable data is created and collected as part of the learning process. At any time, you can choose to no longer participate in the program, but your work prior to that point becomes a permanent part of the work that’s created by the group. We will continue to educate, inform and work with our readers and mentees the best we can, and will update this page from time to time.

We are not responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services. Third-Party Services and links thereto are provided solely as a convenience to you. Your access and usage of these Services are entirely at your own risk and subject to the third parties' terms and conditions.

11. Children’s Privacy

We collect information from children and youth between 13 - 22 years old to better our services for our Youth Program. If you are a parent or guardian and you are aware that your child has provided us with Personal Data without your permission, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

12. International Privacy Guidelines

a) Singapore Personal Data Protection Act:
https://www.pdpc.gov.sg/Overview-of-PDPA/The-Legislation/Personal-Data-Protection-Act 

b) European Union General Data Protection Regulation:
https://gdpr.eu/what-is-gdpr/ 

13. Changes to our Privacy Statement

This Privacy Statement may be modified from time to time, so please review it frequently. If we materially change the ways in which we use or share personal information previously collected from you through our Service, we will notify you through our Service. Changes to the Privacy Statement will appear on this page, and the date of modification will be updated.

14. Your Consent

By using our site and/or our services, you consent to this Privacy Statement.

15. Contact

If you have any questions about the Privacy Statement, please contact the 12Petals Team at hello@weare12petals.com.